Efficient Customer Support Powered by AI
Automating ticket management, routing, and response workflows with intelligent multi-agent systems — ensuring faster resolution and enhanced client satisfaction.
1
Ticket Intake & Categorization
AI automatically identifies, labels, and categorizes incoming support requests from multiple channels such as email, chat, and forms.
2
Department Routing
Based on ticket type and priority, the system auto-assigns issues to the appropriate department or agent with zero manual effort.
3
AI-Driven Resolution Suggestions
LLMs assist support agents by providing contextual solutions and quick response drafts to common queries.
4
Real-Time Workflow Monitoring
Supervisors can track ticket flow, pending resolutions, and SLA timelines in real time through the dashboard.
5
Analytics & Feedback Insights
Automated collection of post-resolution feedback and analysis to continuously improve service quality.